Videozila, a website and software operated by Hypatia FZE, provides an all-in-one solution for video security, storage, and playback. By accessing and using this website and software, you agree to abide by the terms and conditions stated in this disclaimer. If you do not agree to these terms, please refrain from using the website and software.

To access certain features, registration and providing necessary information may be required. Additionally, cookies may be used to track your usage and personalize your experience. For more information on how we collect, use, and protect your personal information, please refer to our privacy policy.

The videos uploaded on this website and software are owned by the users who upload and publish them, not by us. We do not claim ownership or responsibility for these videos and are not liable for any errors, omissions, or infringements that may occur. If you believe that your copyright rights have been violated, please contact us, and appropriate action will be taken.

Payment processing is handled through the Stripe payment gateway. Stripe is responsible for the security and handling of payment transactions, and any issues during the payment process should be directed to Stripe.

DISCLAIMER OF WARRANTIES: This website and software are provided “as is” and “as available.” We explicitly disclaim all warranties, whether express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the website and software will meet your requirements or be uninterrupted, timely, secure, or error-free. We are not liable for any loss or damage arising from the use of this website and software, including direct, indirect, incidental, punitive, and consequential damages.

GOVERNING LAW: These terms and conditions are governed by the laws of the UAE. Any legal action related to these terms or the website and software shall be brought in the courts located in UAE.

SEVERABILITY: If any provision of these terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions will remain in effect.

MODIFICATION OF TERMS: We reserve the right to modify these terms and conditions at any time. It is your responsibility to periodically check for changes. Your continued use of the website and software after any modifications constitutes your acceptance of the updated terms.

REFUND ELIGIBILITY:

1.1. Customers can request a refund within 7 days from the subscription date. Refund requests made after this 7-day period will not be accepted.

1.2. To be eligible for a refund, the following conditions must be met:

a) The refund request must be made within 7 days from the subscription date.

b) The subscription must be unused, with no storage utilized during the refund period.

c) The refund request must comply with the terms and conditions outlined in our Terms of Use.

1.3. Non-refundable subscriptions include, but are not limited to:

a) Subscriptions that have been actively used.

b) Refund requests made after the 7-day refund window has expired.

c) Subscriptions that violate the Terms of Use or applicable laws.

REFUND PROCESS:

2.1. To request a refund, please contact our customer support team within 7 days from the subscription date. You can reach us through the provided contact channels or at support@videozila.com.

2.2. When requesting a refund, please provide the following information:

a) Subscription details, including the subscription date and associated account information.

b) Reason for the refund request.

c) Any supporting documentation or evidence related to the refund request, if applicable.

2.3. Our customer support team will review your refund request and may require additional information or clarification if necessary.

2.4. If your refund request is approved, the refund will be processed within a reasonable timeframe using the original payment method used for the subscription.

SUBSCRIPTION CANCELLATIONS:

3.1. You may cancel your subscription at any time without requesting a refund.

3.2. Upon cancellation, your subscription will remain active until the end of the current billing cycle, and no further charges will be incurred.

CHANGES TO THE REFUND POLICY:

4.1. We reserve the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

4.2. It is your responsibility to review this Refund Policy periodically to stay informed of any updates or changes.

CONTACT US: If you have any questions or concerns about these terms, the website, or the software, please contact us at support@videozila.com.

ENTIRE AGREEMENT: These terms and conditions, along with our privacy policy, constitute the entire agreement between you and us regarding this website and software, superseding any prior or contemporaneous communications or proposals, whether oral or written.